Ordering Information

Ordering Minimum
Please note that there is a minimum ordering amount of $200.00.
Smaller items will have individual minimums which our warehouse staff enforces. If you have any questions as to which items have certain requirements, please contact us.

Required Information
All orders require the basic mailing and billing information as well as your individual contact information.
You will also be required to provide your business registration/taxID#. Without this number, we are unable to process your order.

Payment
To process your order, we require a Visa or MasterCard number which will be charged the day your order is shipped out. For walk-in customers, we accept both Visa and MasterCard as well as debit cards and cash.
Please note that we will no longer provide term payments. All payments must be made at time of shipment.

Shipping
All orders are shipped F.O.B. Mississauga, Ontario by Federal Express Canada.
Orders containing large items (such as furniture) must be shipped by skid. Depending on where you are located, will depend on which transportation company we will use. However if you have your own transportation, please let us know at time of ordering.

Returns
Returning of goods will only be accepted if they are damaged or defective, and reported within five (5) business days of the delivery. Any reports made after this period will not be accepted. As part of our quality control assessment, we will require photo proof of damaged items.
Please note that items shipped back to us (without prior agreement) will not be credited to your account. Please contact us for our returns procedure.

 

If you have any further questions or concerns, please contact us.